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Responding to Challenging Behaviors

September 11, 2016 Posted in Blog Posts

At the root of every behavior is the goal of either:

  1. Getting what we want….or
  2. Getting away from something, somewhere or someone


While you can never predict what behaviors your clients may exhibit, you can achieve the best outcomes if you seek to understand the reason behind the behavior before you respond or react.  In order to best support our clients during times of escalation or crisis we need to have first established an understanding of their history and triggers, and above all else a trusting relationship.

Tips for responding to challenging behaviors:

  • Check your own emotions and remain calm
  • Follow pre-planned intervention strategies
  • Focus on reinforcing desired behaviors vs. punishment
  • Be consistent and client centered
  • Always debrief and provide feedback to your supervisor

Easier said than done if you have not received the proper training and support, which is why Drake Medox College has partnered with The Mandt System to offer it’s students the training they need to manage the challenging behaviors they will encounter in the workplace.

For additional information regarding this topic or any of Drake Medox College’s programs please submit the following form.

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“We highly regard Community Support Work related schooling/credentials when making hiring decisions. The schooling indicates to us that applicants have some systematic training in the field and are passionate about quality care; this means they are likely to be high performers and stay longer because they fully understand what the job involves. Retention is a huge consideration, those that are likely to stay longer will always be highly sought after as it takes time to build working relationships and relationships with person served.”

Robin W.
HR Generalist

“Thank you Drake Medox College for assisting us in our hiring. We gained 5 staff from our posting and hope to gain more. Again our gratitude for producing high caliber members of the health care industry.”

Leo Monterola
Director of Care
Carlton Gardens Care Centre

“Please find attached the attendance and evaluations for all of the students who completed their practicum with us from February 8th – 15th. It was great to speak with their buddies because they all had such positive feedback, and really enjoyed working with the students. We really enjoy having the students here, and we look forward to working with you more in the future!”

Anja Meier
Human Resources Coordinator
Greater Vancouver Community Services Society

Success Story

Since completing the Health Care Assistant training course at Drake Medox College, I have gained the necessary knowledge, training, skills and confidence to work effectively with the elderly, children and people with developmental disabilities. I believe this course has helped pave the way for greater job opportunities and I since successfully been hired both as a live-in Manager and as a Life Skill Worker. Thank you so much Drake Medox College.