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Privacy Policy

Privacy Policy

This policy statement (the “Policy”) sets out the privacy policies and practices for Drake Medox College and its subsidiaries and affiliates (collectively, “Drake Medox”) with respect to the collection, use and disclosure of personal information. This policy may be updated by Drake Medox College giving reasonable notice of the revised Policy (including by e-mail or by posting at Drake Medox College’s website at, and this Policy may be supplemented or modified by agreements entered into between Drake Medox College and an individual from time to time. Personal information is any information about an identifiable individual, as defined under the Personal Information Protection Act (BC) or other applicable laws.

1. Privacy Officer

The Privacy Officer is responsible for ensuring Drake Medox College’s compliance with this policy statement.

Drake Medox College’s Privacy Officer

Drake Medox College
535 West 10 Avenue
Vancouver, BC
V5Z 4A8

(604) 629-0196


2. Collection, Use and Disclosure Purposes

Except where otherwise required or permitted by law, Drake Medox College will inform individuals of the purposes for the collection, use or disclosure of the individual’s personal information, prior to collecting, using or disclosing that personal information.

Drake Medox College collects information from customers and potential customers through various means including guest registration sign-up sheets, campaign registrations, web-form registrations, purchase and sale agreements and customer survey responses. The type of information collected will vary depending on the means through which an individual submits his/her personal information. The type of information collected may include an individual’s name, residential address, e-mail address, home phone number, occupation, employment status, age group, current residential ownership details, whether first time buyer, financial and credit information, real estate investment purposes and preferences, preferred marketing mediums and specific comments. For security reasons, Drake Medox College may also utilize video surveillance to monitor its premises from time to time.

Drake Medox College uses information collected from customers and potential customers to provide products or services, to respond to requests for information regarding Drake Medox College’s products and services, for input on preferred features for future developments, mailing contacts for Drake Medox College publications and newsletters, special events marketing and other marketing research activities, and for additional purposes that may be identified at or before the time that the information is collected. Drake Medox College also uses personal information from purchasers for accounting and transaction completion purposes. Drake Medox College may disclose personal information to legal, financial, and other professional advisors or in connection with the sale or reorganization of all or part of its business or operations.

Requirements for consent to collection, use, or disclosure of personal information vary depending on circumstances and on the type of personal information that is intended to be collected, used or disclosed. In determining whether consent is required and, if so, which form of consent is appropriate, Drake Medox College will take into account both the sensitivity of the personal information at issue and the purposes for which Drake Medox College will use the information. Consent may be express, implied (including through use of “opt-out” consent where appropriate), or deemed. For example, if an individual provides his/her mailing address and requests information regarding a particular product, consent to use the address to mail product information to the individual is implied.

On giving reasonable written notice to Drake Medox College, an individual may withdraw consent to the collection, use or disclosure of his or her personal information. Upon receipt of this withdrawal, Drake Medox College will notify the individual of the likely consequences of withdrawing his or her consent. Except where otherwise required or permitted by law, Drake Medox College will then stop collecting, using or disclosing the individual’s personal information.

3. Limits to the Collection of Personal Information

Except where required or permitted by law, Drake Medox College will limit the collection of personal information to that which is necessary to fulfill the purposes for which it is collected. Personal information will be collected by fair and lawful means.

4. Use, Disclosure and Retention

Drake Medox College will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. Once the information is no longer required to fulfill its intended purposes, and is no longer required or permitted to be retained for legal or business purposes, it will be destroyed, erased or made anonymous.

By “opting-in” the individual has given express consent to Drake Medox College sending mail, emails or text messages through the information provided, promotional messages such as newsletters, announcements, press releases and event invitations regarding their current and future products and services.

By “opting-in” the individual consents to receiving calls or text messages by the selected means of contact by or on behalf of members of Drake Medox College at that number to discuss their current and future products and services.

Individuals may withdraw your consent at any time.

Drake Medox College may be reached by email at , or at the following mailing address: 535 West 10 Avenue, Vancouver, British Columbia, Canada.

Drake Medox College may disclose certain personal information to third party service providers and to affiliated entities in order to carry out work on behalf of Drake Medox College. Prior to making this disclosure, Drake Medox College will take appropriate steps to ensure that such recipients safeguard the personal information and use the information only for authorized purposes.

5. Accuracy

Drake Medox College will make reasonable efforts to ensure that any personal information collected by it, or on its behalf, is accurate and complete if the personal information is likely to be used by Drake Medox College to make a decision that affects the individual to whom the personal information relates or if the information is likely to be disclosed to a third party.

6. Security

Drake Medox College will protect personal information with security safeguards appropriate to the sensitivity of the information. Security safeguards are employed to protect personal information against loss, theft and unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. The nature of these safeguards will vary depending on the sensitivity of the personal information that has been collected. The methods of safeguards include:

– Physical security measures such as locked filing cabinets and areas

– Security clearances and limiting access on a “need to know” basis

– Technological measures such as the use of passwords

Drake Medox College will inform employees about Drake Medox College’s policies and procedures for protecting personal information and employees will be required to conform to Drake Medox College’s Privacy Policy.

7. Openness

Upon request, Drake Medox College will make information available about its personal information policies and practices, and its complaint process.

8. Individual Access

Upon written request, with sufficient detail to enable Drake Medox College to identify the individual and the personal information being sought, Drake Medox College will inform an individual of the existence, use and disclosure of his or her personal information under Drake Medox College’s control and will provide access to that information, unless otherwise prohibited or permitted by law. Drake Medox College will respond to all requests within 30 days. Drake Medox College may extend the time limit for a further 30 days, or, for a longer period, with the Privacy Commissioner’s permission or as otherwise permitted by law.

Upon written request, an individual may request Drake Medox College to correct an error or omission in the personal information that is under Drake Medox College’s control. If Drake Medox College is satisfied on reasonable grounds that a correction should be made, it will amend the information as requested as soon as reasonably possible, and it will send the corrected information to each organization to which it has disclosed that information during the year prior to the date of correction.

9. Challenging Compliance

An individual may direct a complaint concerning compliance with the Policy to Drake Medox College’s Privacy Officer.

The complaint must be in writing. Within a reasonable time of receipt of the complaint, the Drake Medox College’s Privacy Officer will conduct an investigation into the compliant. The format of this investigation will vary depending on the circumstances and may or may not involve an interview of the complainant and/or Drake Medox College employees conduct by the Drake Medox College’s Privacy Officer. Within a reasonable time of conclusion of the investigation, the Drake Medox College’s Privacy Officer will inform the complainant, either verbally or in writing, that the complaint is either: (a) denied (if, in the Drake Medox College’s Privacy Officer’s opinion, it has no merit): or (b) allowed (if, in the Drake Medox College’s Privacy Officer’s opinion, the complaint is valid).

If the Drake Medox College’s Privacy Officer allows the complaint, Drake Medox College will take appropriate measure necessary to rectify the source of the complaint.

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“We highly regard Community Support Work related schooling/credentials when making hiring decisions. The schooling indicates to us that applicants have some systematic training in the field and are passionate about quality care; this means they are likely to be high performers and stay longer because they fully understand what the job involves. Retention is a huge consideration, those that are likely to stay longer will always be highly sought after as it takes time to build working relationships and relationships with person served.”

Robin W.
HR Generalist

“Thank you Drake Medox College for assisting us in our hiring. We gained 5 staff from our posting and hope to gain more. Again our gratitude for producing high caliber members of the health care industry.”

Leo Monterola
Director of Care
Carlton Gardens Care Centre

“Please find attached the attendance and evaluations for all of the students who completed their practicum with us from February 8th – 15th. It was great to speak with their buddies because they all had such positive feedback, and really enjoyed working with the students. We really enjoy having the students here, and we look forward to working with you more in the future!”

Anja Meier
Human Resources Coordinator
Greater Vancouver Community Services Society

Success Story

Since completing the Health Care Assistant training course at Drake Medox College, I have gained the necessary knowledge, training, skills and confidence to work effectively with the elderly, children and people with developmental disabilities. I believe this course has helped pave the way for greater job opportunities and I since successfully been hired both as a live-in Manager and as a Life Skill Worker. Thank you so much Drake Medox College.