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Communication Skills-The key to personal and career success!

October 9, 2014 Posted in Blog Posts

Communication Skills – Essential to the Success of Health Care Assistants

The students in Drake Medox College’s English Preparatory Program recently discussed the above topic in a recent class.

According to students preparing for entry or already enrolled in the HCA Program, there is unanimous agreement that good communication skills are crucial to the work of a Health Care Assistant.

Three major areas discussed include:

  1. The ability to build rapport with clients and their team
  2. The importance of good listening skills which equates to “listening to understand”
  3. The ability to speak clearly with a respectful tone.

These three skills are a part of developing good communication skills.  The students express that effective communication is needed in all aspects of their work.

  • Working with clients and their families
  • Interacting with the team
  • Communicating with team leaders and other members of the inter-disciplinary team

Clients and Family

Being able to listen to clients’ needs is seen as very important to the work of an HCA.  Students make the point here that communication with clients takes place both verbally and non-verbally, however both methods require skills and care to be effective.  Speaking with clarity and in a respectful manner both with clients and their family members are also integral parts of building rapport.


Students feel that effective communication is necessary for a variety of needs when working within a team.  The sharing of ideas when working out plans of care and problem-solving is one example.  This includes good listening skills in order to hear and consider others’ ideas.  A team which works well together is one where the team members communicate well with each other, in a way that everyone feels an important and respected member of the team.  This again leads to positive rapport, positive relationships among co-workers, leading to great care and service for clients.


Both written and oral reports are part of an HCA’s role.  Students again express that communication skills are needed in order to be a reliable reporter.  This is directly related to servicing clients well, as it is their needs that are being relayed to others.

All in all, the class is in complete agreement that the development of good communication skills is absolutely essential to the training and professional development of Health Care Assistants.  Top quality care for those being served is possible only within a professional team whose members communicate well with each other with the objective of excellent service.

Within their studies in The English Prep Program at Drake Medox College, students develop and practice the skills outlined above, focusing on the communication skills that are necessary to success in their chosen career in Healthcare.  After enrollment to their Healthcare Assistant studies, this learning continues.  Upon graduation, Drake Medox students are well-prepared to exercise their communication skills in a way to best serve their clients.

If you or someone you know is interested in learning more about the Drake Medox College Health Care Assistant English Prep Program, please contact our Language Coach Cindy Cook @ 604 629-0196.

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“We highly regard Community Support Work related schooling/credentials when making hiring decisions. The schooling indicates to us that applicants have some systematic training in the field and are passionate about quality care; this means they are likely to be high performers and stay longer because they fully understand what the job involves. Retention is a huge consideration, those that are likely to stay longer will always be highly sought after as it takes time to build working relationships and relationships with person served.”

Robin W.
HR Generalist

“Thank you Drake Medox College for assisting us in our hiring. We gained 5 staff from our posting and hope to gain more. Again our gratitude for producing high caliber members of the health care industry.”

Leo Monterola
Director of Care
Carlton Gardens Care Centre

“Please find attached the attendance and evaluations for all of the students who completed their practicum with us from February 8th – 15th. It was great to speak with their buddies because they all had such positive feedback, and really enjoyed working with the students. We really enjoy having the students here, and we look forward to working with you more in the future!”

Anja Meier
Human Resources Coordinator
Greater Vancouver Community Services Society

Success Story

I had a fantastic experience at Drake Medox College, as I found the instructors very knowledgeable, the quality of the training rooms to be so realistic to actual facilities and the Drake staff incredibly helpful and friendly. I now feel more than capable of taking the right steps to achieve my goal in becoming a health care assistant and building a great career for myself...I would recommend them to all my family and friends. I now look forward to starting a new and exciting career. Thank you Drake Medox College!